TERMS & CONDITIONS

I provide consultancy services that are agreed in advance, with invoices due within 14 days. Cancellations within 48 hours may be charged, and all audit information is kept confidential. Findings reflect conditions seen during the visit, and clients are responsible for ongoing compliance, safe site access, and accurate documentation. Travel within Milton Keynes is included, with additional costs for travel outside the area.

1. Scope of Work

All consultancy services, including audits, CCP verification, documentation support, and training, will be agreed in advance. The scope, duration, and deliverables will be confirmed before work begins.

2. Fees & Payment

Invoices are issued on the day of service.
Standard payment terms are 14 days unless otherwise agreed.
Late payments may incur a reasonable administrative fee.
Audit fees are charged at the agreed daily or hourly rate.
Additional services (e.g., report writing, CAPA support) may be invoiced separately if outside the original scope.

3. Cancellation Policy

Cancellations made more than 48 hours before the scheduled audit will not incur a fee.
Cancellations within 48 hours may be charged at 50% of the agreed fee.
Same‑day cancellations or missed appointments may be charged at 100% of the agreed fee.

4. Confidentiality

All information obtained during audits, inspections, or consultancy work is treated as confidential. No data, findings, or documentation will be shared with third parties unless required by law or agreed with the client.

5. Liability

Recommendations and findings are based on evidence observed at the time of the audit. The consultant is not liable for:

Issues arising outside the scope of the audit
Actions not implemented by the client
Failures to maintain standards after the audit
Losses resulting from non‑compliance not visible during the visit

Clients remain responsible for ongoing compliance with food‑safety legislation and certification requirements.

6. Travel & Expenses

Travel within Milton Keynes is included.
Travel outside Milton Keynes may incur additional costs (public transport or mileage).
Any agreed accommodation or extended travel will be invoiced at cost.

7. Deliverables

Depending on the service, clients may receive:

Audit reports
CAPA guidance
Root‑cause analysis
Gap analysis
Training records

Reports are typically delivered within 3–5 working days, unless otherwise agreed.

8. Client Responsibilities

Clients must ensure:

Safe access to all areas required for the audit
Staff availability for interviews or competency checks
Accurate documentation is provided when requested
All safety rules and site requirements are communicated in advance

9. Agreement

By booking an audit or consultancy service, you the client agrees to these Terms & Conditions.